Privacy Policy

We collect information that you provide directly to us and information that is collected automatically when you visit our website.

1.1 Information You Provide Directly

• Contact Information: When you contact us through our website forms, WhatsApp, or email, we may collect your name, email address, phone number, and any message content you provide.
• Website Information: When you request a website audit or remodeling service, we may collect information about your current website URL and business details.
• Communication Records: We maintain records of communications between you and HockWorks, including email correspondence and WhatsApp messages.

1.2 Information Collected Automatically

• Browser Information: We automatically collect information about your browser type, browser version, device type, operating system, and screen resolution.
• Usage Information: We collect information about how you interact with our website, including pages visited, time spent on pages, click patterns, and navigation paths.
• Server Information: Our servers automatically log your IP address, access times, referring website addresses, and other technical information.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. This includes:
  • Google Analytics cookies for website analytics
  • PostHog cookies for product analytics and user behavior tracking
  • Session cookies to maintain your preferences

1.3 Information from Third Parties

• Meta/Facebook Platform: If you interact with our Meta app or Facebook integration, we may receive information from Meta about your profile, preferences, and interactions, subject to your privacy settings on Meta platforms.
• Social Media Platforms: If you connect with us through social media platforms (Facebook, Instagram, YouTube, LinkedIn), we may receive basic profile information from those platforms.

We use the information we collect for the following purposes:

2.1 Service Delivery

• To provide, maintain, and improve our website remodeling services
• To respond to your inquiries, requests, and provide customer support
• To process and fulfill service requests, including website audits and remodeling projects
• To communicate with you about your projects, service updates, and important information

2.2 Website Analytics and Improvement

• To analyze website usage patterns and understand how visitors interact with our website
• To improve website performance, user experience, and content relevance
• To identify technical issues and optimize website functionality
• To recognize you when you return to our website and personalize your experience

2.3 Marketing and Communications

• To send you promotional communications, newsletters, and marketing materials (with your consent where required)
• To provide information about our services, special offers, and updates
• To conduct surveys and gather feedback to improve our services

2.4 Legal and Security

• To comply with legal obligations and respond to legal requests
• To protect our rights, property, and safety, as well as that of our users
• To detect, prevent, and address fraud, security issues, and technical problems
• To enforce our terms of service and other agreements

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as:
  • Google Analytics for website analytics
  • PostHog for product analytics
  • Web3Forms for contact form processing
  • Cloudflare for website hosting and CDN services
  • Meta/Facebook for platform integration (if applicable)
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or comply with legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact information and communication records are retained for the duration of our business relationship and for a reasonable period thereafter for record-keeping purposes
• Website analytics data is typically retained for up to 26 months
• Legal and regulatory requirements may require us to retain certain information for longer periods

You have the right to request access to, correction of, or deletion of your personal information. You may also object to or restrict certain processing of your information.

5.1 How to Request Data Deletion

To request deletion of your personal data, please contact us using one of the following methods:

When submitting a data deletion request, please include:

• Your full name and email address associated with your account or interactions
• A clear statement that you wish to delete your personal data
• Any additional information that will help us locate your data

We will process your deletion request within 30 days of receipt and confirm when your data has been deleted. Please note that we may retain certain information if required by law or for legitimate business purposes, such as maintaining records of completed transactions.

5.2 Other Rights

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Opt-Out: You can opt-out of marketing communications by clicking unsubscribe links in our emails or contacting us directly
• Cookie Preferences: You can manage cookie preferences through your browser settings

We use cookies and similar tracking technologies to collect and use information about your browsing behavior. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

For more information about how we use cookies, please refer to our cookie policy or contact us directly.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: